Returns Policy
Last Updated: September 2026
At Sunday Theory & Co., we offer both ready-to-order designs and personalized products, many of which are produced specifically in response to an order rather than held as ready-to-ship inventory.
Due to the nature of our products, returns, exchanges, cancellations, and refunds may be limited. Please review the information below carefully before placing your order.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
Ready-to-Order Products
Ready-to-order products, including selected collaborations and limited editions, may be produced specifically in response to an order.
Unless otherwise required by applicable law, we generally do not accept returns, exchanges, or refunds for change of mind once an order has entered production or fulfillment.
Please review product descriptions, sizing information, colors, and other product details carefully before completing your purchase.
Minor variations in color, texture, print placement, or appearance may occur as a natural result of the production process or differences between digital displays and physical products and are not generally considered defects.
Custom & Personalized Products
Products created using customer-submitted photographs, names, dates, or other personalized details are made specifically for the individual customer.
Unless otherwise required by applicable law, we do not accept returns, exchanges, or refunds for:
- Change of mind
- Incorrect information submitted by the customer
- Customer-approved artwork
- Issues resulting from photographs that do not meet our Personalization Photo Guidelines
- Minor variations in color, texture, print placement, or appearance resulting from differences between digital displays and physical products
Customers are responsible for reviewing all submitted information and artwork previews carefully before approving production.
Order Changes & Cancellations
Requests to modify or cancel an order should be submitted as soon as possible after purchase.
For ready-to-order products, changes or cancellations may no longer be possible once production, printing, manufacturing, packaging, or fulfillment has begun.
For personalized products, an order may be eligible for cancellation within twelve (12) hours of purchase, provided artwork creation, preview preparation, production, or other processing activities have not commenced.
Once the applicable production or creation process has begun, cancellations or modifications may no longer be available.
Any cancellation, refund, partial refund, or store credit offered outside rights provided by applicable law will be determined by Sunday Theory & Co. based on the circumstances of the order.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or materially different from what you ordered, please contact us within three (3) days of delivery so that we can investigate the issue promptly.
Please email help@sundaytheoryandco.com and include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of any damaged packaging, where applicable
Sunday Theory & Co. may request additional photographs, documentation, or information reasonably necessary to investigate and verify a claim.
Claim Review & Resolution
Each claim is reviewed individually.
Where a claim is approved, the appropriate resolution may include:
- Replacement or reprint
- Store credit
- Partial refund
- Full refund
The appropriate resolution will depend on the nature of the issue, the circumstances of the order, and any applicable consumer rights.
Shipping-Related Issues
Delivery delays caused by shipping carriers, customs processing, weather conditions, transportation disruptions, or other circumstances outside our reasonable control do not generally qualify for refunds solely because of the delay.
If a package is marked as delivered by the shipping carrier but is subsequently reported as lost, stolen, or missing, please contact us. We will assist with investigating the shipment where reasonably possible, although the outcome may depend on the carrier's investigation and applicable policies.
Customer-Supplied Content & Photo Quality
This section applies only to personalized products requiring customer-submitted photographs or other content.
The quality and accuracy of personalized artwork depend significantly on the quality and suitability of the materials provided by the customer.
Customers are responsible for ensuring that submitted photographs comply with our Personalization Photo Requirements.
Low-resolution, blurry, poorly lit, heavily cropped, obstructed, or otherwise unsuitable photographs may affect the resulting artwork. Sunday Theory & Co. cannot guarantee results where submitted materials do not meet our stated requirements.
Unless otherwise required by applicable law, refunds, returns, exchanges, replacements, or credits will not be provided for issues resulting directly from customer-supplied materials that do not meet those requirements.
Contact Us
If you have any questions regarding this Returns & Refund Policy, please contact:
Sunday Theory & Co.
Email: help@sundaytheoryandco.com