Returns Policy
Last Updated: June 2026
At Sunday Theory & Co., each product is created specifically for you. Due to the personalized and made-to-order nature of our products, all sales are generally considered final.
Please review the information below carefully before placing your order.
CUSTOM & PERSONALIZED PRODUCTS
Because each order is created using customer-submitted photographs, names, dates, and other personalized details, we do not accept returns, exchanges, or refunds for:
- Change of mind
- Incorrect information submitted at checkout
- Customer-approved artwork proofs
- Dissatisfaction resulting from photographs that do not meet our Photo Requirements & Guidelines
- Minor variations in color, texture, print placement, or appearance resulting from differences between digital displays and printed products
Customers are responsible for reviewing all submitted information and artwork proofs carefully before approving production.
ORDER CHANGES & CANCELLATIONS
Requests to modify or cancel an order must be submitted as soon as possible after purchase.
Orders may be eligible for cancellation within twelve (12) hours of purchase, provided artwork creation, proof preparation, production, printing, manufacturing, packaging, fulfillment, or other processing activities have not commenced.
Once work has begun, cancellations, modifications, refunds, or credits may not be available.
Any approved cancellation, refund, partial refund, or store credit shall be granted solely at the discretion of Sunday Theory & Co.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
If your order arrives damaged, defective, or incorrect, please contact us within three (3) days of delivery.
To submit a claim, please email: help@sundaytheoryandco.com
and include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of any damaged packaging, where applicable
Failure to notify us within three (3) days of delivery may affect our ability to investigate and resolve the issue.
Sunday Theory & Co. reserves the right to request additional photographs, documentation, information, or evidence necessary to investigate and verify any claim before determining eligibility for a replacement, store credit, refund, or other resolution.
CLAIM REVIEW & RESOLUTION
Each claim is reviewed individually.
Where a claim is approved, Sunday Theory & Co. reserves the right to determine the most appropriate resolution, including:
- Replacement product
- Reprint
- Store credit
- Partial refund
- Full refund
The selected resolution will be determined based on the nature of the issue and supporting documentation provided.
SHIPPING-RELATED ISSUES
Delivery delays caused by shipping carriers, customs processing, weather conditions, or circumstances beyond our control do not qualify for refunds.
If a package is confirmed as delivered by the shipping carrier but is subsequently reported as lost, stolen, or missing, Sunday Theory & Co. may assist where possible but cannot guarantee reimbursement, replacement, or refund.
Any shipping-related claims may be subject to carrier investigation procedures and timelines.
PHOTO QUALITY & CUSTOMER-SUPPLIED CONTENT
The quality of the final artwork depends heavily on the quality of the photograph provided by the customer.
Customers are responsible for ensuring that submitted images comply with our Photo Requirements & Guidelines.
Sunday Theory & Co. cannot guarantee results when low-resolution, blurry, poorly lit, cropped, obstructed, or otherwise unsuitable photographs are submitted.
Refunds, returns, exchanges, replacements, or credits will not be provided due to issues resulting from customer-supplied photographs that fail to meet our submission requirements.
CONTACT US
If you have any questions regarding this Returns Policy or our returns practices, please contact:
Sunday Theory & Co.
Email: help@sundaytheoryandco.com