Once your order is placed, our team reviews the photograph provided and creates your artwork in the selected Sunday Theory & Co. design style. A preview will be shared within approximately 2–3 business days for your review and approval. Once approved, your artwork moves into production and preparation for shipment.

Yes. Every order includes a preview for review before production begins. This allows you to confirm that the artwork reflects your expectations before it is professionally produced and prepared for shipment.

One complimentary refinement is included with every order. If additional changes are requested after the complimentary refinement has been completed, additional charges may apply depending on the nature and extent of the requested changes.

If you need to update information related to your order, please contact us as soon as possible. While we will do our best to accommodate requests, changes may not be possible once artwork creation or production has begun.

At this time, our portraits are designed for a single pet. We may introduce additional portrait options in the future.

Yes. Personalization is entirely optional. You may choose to include your pet’s name or leave the artwork unpersonalized, depending on your preference.

If the photograph provided is unlikely to produce the level of quality required for the selected artwork style, we will contact you and request an alternative image before proceeding. We want every piece to reflect the highest standards possible and may occasionally recommend a different photograph to achieve the best result.

Clear, well-lit photographs generally produce the best results. Images that are in focus and clearly show your pet’s features, expression, and natural details allow our artists to create the most accurate and refined artwork possible.

View our Photo Requirements & Guidelines

Front-facing photographs typically provide the most balanced and detailed portrait compositions. While other angles may be suitable, we generally recommend photographs where your pet’s face is clearly visible.

Yes. Older photographs can often work very well, provided the image is clear, well-lit, and contains sufficient detail for artwork creation.

In many cases, yes. However, color photographs are generally preferred as they provide additional detail and reference information during the artwork creation process.

Minor cropping may be acceptable depending on the image. If important features are missing or obscured, we may request an alternative photograph to ensure the best possible result.

You are welcome to submit the photograph you feel best represents your pet. If we believe another image would produce a stronger result, we will contact you before proceeding with artwork creation.

Our complete Photo Requirements & Guidelines page provides additional recommendations and examples to help you select the most suitable photograph for your artwork.

View our Photo Requirements & Guidelines

Frame availability is specified on each product listing. Please review the product description carefully to confirm what is included with your selected item.

Yes. Just like our wall art, mugs and totes can be personalized using your submitted photograph and selected design style.

We work with carefully selected production partners and suppliers to ensure each product meets our standards for quality, presentation, and durability. Specific materials and product details may vary depending on the item selected. Please refer to the individual product page for additional details and specifications.

Yes. Every item is created specifically for each customer using the submitted photograph and selected design style. Because each piece is made to order, production begins only after artwork approval has been received.

Orders are typically previewed within 2–3 business days. Once approved, production and shipping times will vary depending on the product and destination. Estimated delivery timelines will be provided at checkout. Please review our Shipping Policy for more information.

Customers are asked to review and approve or request changes to their preview within 72 hours of receiving it. Delays in approval may affect overall delivery timelines.

Shipping options may vary depending on the destination and product selected. Available shipping methods will be displayed during checkout.

Yes. We currently ship to a range of international destinations. Shipping availability and rates are calculated during checkout based on the delivery address.

Yes. Once your order has been shipped, tracking information will be sent to the email address provided during checkout.

If your order has not yet entered production, we may be able to update the shipping address. Please contact us as soon as possible after placing your order.

Orders containing multiple items may arrive separately depending on production requirements, fulfillment locations, and shipping destinations.

Because each order is custom-made and personalized, returns and exchanges are generally not accepted. Once artwork has been approved and production has begun, the order is created specifically for you and cannot be returned due to change of mind, preference, or similar reasons.

If your order arrives damaged, defective, or incorrect, please contact us within three (3) days of delivery so we can review the issue and determine the most appropriate resolution.

Before production begins, you will receive an artwork preview for review and approval. Each order includes one complimentary refinement, allowing you to request a reasonable adjustment before your artwork moves into production.

Additional refinements may be available for an additional fee and may be subject to review depending on the nature and extent of the requested changes. Once artwork has been approved and production has begun, further changes may not be possible.

If your order arrives damaged, defective, or incorrect, please contact us within three (3) days of delivery. Please include your order number, a description of the issue, clear photographs of the product, and photographs of any damaged packaging where applicable.

Sunday Theory & Co. will review the information provided and determine the most appropriate resolution, which may include a replacement, store credit, refund, or another suitable outcome.

Orders may be eligible for cancellation within twelve (12) hours of purchase, provided artwork creation, production, printing, manufacturing, packaging, fulfillment, or other order-processing activities have not commenced.

If you need to request a cancellation, please contact us as soon as possible after placing your order.

You can contact us through our Contact page or by emailing us at help@sundaytheoryandco.com
We aim to respond as promptly as possible and appreciate your patience during busy periods.

We always welcome thoughtful feedback from our customers.

Sunday Theory & Co. was created from a love of design, meaningful stories, and the companions that become part of them. As we continue to grow, your feedback helps us improve our products, service, and customer experience with care and intention.